Privacy Policy
This Privacy Policy describes how TruLearnix ("we," "us," or "our") collects, uses, discloses, and protects your Personal Information when you enroll in, access, or use our e-learning platform and services (the "Service").
By using our Service, you agree to the collection and use of your information in accordance with this policy.
1. Information We Collect
We collect information necessary to enroll you in courses, track your educational progress, and process payments.
A. Personal Information You Provide (Enrollment and Account Data)
We collect PII when you register, enroll in a course, or contact us:
Identity & Contact Data: Your name, email address, phone number, and physical address.
Account Credentials: Username and encrypted password.
Educational Data: Information required for course enrollment, such as educational background or professional experience (if applicable).
Payment Data: Details required to process your subscriptions or course fees. Note: Financial processing details (like full credit card numbers) are handled securely by third-party payment gateways and are not stored directly on our servers.
B. Learning and Usage Data
As an e-learning platform, we automatically collect data related to your educational activities:
Course Progress: Course enrollment status, completion rates, quiz scores, exam results, submitted assignments, and participation in discussion forums.
Usage Data: Your IP address, device type, browser information, pages viewed, time spent on video lessons, and patterns of interaction with the learning interface.
Cookies and Tracking: We use cookies to maintain your session (keep you logged in), track your progress through lessons, remember preferences, and analyze site performance.
2. How We Use Your Information
We use the collected information exclusively for purposes related to our educational service:
To Provide the Learning Service: To grant you access to courses, authenticate your identity, track your progress, and issue completion certificates or academic records (where applicable).
To Process Transactions: To manage your course fees, subscriptions, and provide billing support.
To Facilitate Instruction: To allow instructors, teaching assistants, or tutors to grade your assignments, monitor your performance, and communicate with you about course material.
To Communicate: To send you essential service updates, security alerts, and technical support messages.
Marketing and Promotions (With Consent): To send you information about new courses, promotions, or related services, only if you have opted-in to receive marketing communications.
To Improve the Platform: To analyze user engagement, identify popular content, and make data-driven decisions to enhance course quality and platform functionality.
3. Sharing and Disclosure of Information
We do not sell or rent your Personal Information. We share data only in contexts essential for running the Service:
With Instructors/Tutors: Your name, course progress, quiz scores, and assignment submissions are shared with the instructors and personnel responsible for teaching and managing the course you are enrolled in.
Service Providers: We share necessary data with third parties who perform essential functions on our behalf (e.g., cloud hosting, analytics, payment processing, email delivery). These parties are bound by confidentiality agreements.
Legal Compliance: We may disclose your information if legally required to do so by a court order, law enforcement, or governmental authority, or to protect the rights and safety of our users or the public.
4. Data Security and Retention
Security: We implement a variety of administrative, technical, and physical safeguards to protect your data, recognizing the sensitivity of educational records. However, no digital system can guarantee absolute security.
Retention: We retain your account and learning data for as long as your account is active or as needed to provide you with the Service (e.g., to verify course completion). We will also retain data as necessary to comply with legal obligations and enforce our agreements.
5. Children's Privacy
Our Service is intended for individuals who are 18 years of age or older. We do not knowingly collect Personal Identifiable Information directly from children under 13. If you believe your child has provided us with Personal Data, please contact us immediately so we can take steps to remove the information.
6. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, update, or request deletion of the Personal Information we hold about you. To exercise any of these rights, please contact us using the email address below.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: